POLICY & HOUSE RULES

Welcome to Guinayangan Quezon! We are thrilled and excited to have you at Guinayangan Seascape Resort & Hotel. To ensure that we offer the best experience to all our guests, we have prepared some house rules that we all need to observe. Please read through the list below. We respectfully request your cooperation in conforming with them:

  • Standard check-in time is 2:00PM while check-out time is 12:00PM. Early check-in can be arranged upon request, subject to room availability. Late check-out requests require at least 24-hour notice before check-in and are subject to Php500.00 charge per hour. You can request this with our front desk.
  • Shortening of stay with or without prior notice shall be considered as cancellation. Payments shall be forfeited, and no refund shall be made.
  • Extension of stay is subject to room availability. Extended hours of stay beyond 5:00PM are equivalent to one-night stay. The bill must be settled on or before 5:00PM at our front desk.
  • Our resort and hotel accommodation can only be used by guests registered at the time of booking. All guests must present a valid photo ID at the time of check-in. Foreign nationals must provide their foreign passports.
  • Kindly return all room keys issued during check-out at the front desk. Damaged or lost keys will be charged at Php500.00/piece.
  • You may pay your bills by CASH or by G-CASH only. Please make sure you sign all the resort services bills to avoid confusion during check-out.
  • Standard room housekeeping is from 8:00AM to 4:00PM. Please inform the front desk in advance should you require special arrangements.
  • In all guest rooms, a DO NOT DISTURB sign has been provided. It is the resort’s policy that this sign cannot be displayed longer than 24 hours. After this time, the resort reserves the right to enter the room for Safety and Security reasons.
  • Swimming at the beach beyond 8:00PM is strictly prohibited. Swimming Pools are open from 8:00AM to 10:00PM. Proper swimming attire is strictly required. The pools are for the use of in-house guests only. Please follow the swimming pool rules and regulations. Pool/Beach Towels are also provided. Lost towels will be charged accordingly.
  • We provide laundry and pressing services. A laundry bag is available in your room wardrobe closet. Should you require this service, kindly inform the front desk. Please allow 24 hours to retrieve your laundry. For express wash, kindly advise our front desk. This is subject to availability and additional charge.
  • We are an environmentally friendly resort. Kindly observe the proper use of power and water for conservation purposes.
  • Cooking or preparing food in the rooms is strictly prohibited.
  • Please keep the noise level down inside your room or in public areas to avoid disturbing other guests, especially from 10:00PM to 8:00AM.
  • Karaoke machines are available for rent and must be used at the designated cottage areas only. All karaoke machines must be shut down by 10:00PM. Guests are prohibited from bringing and using their karaoke machines inside the guest rooms.
  • Please take care of the resort’s properties. Damages sustained to any resort properties due to misuse and/or abuse shall be charged to your account accordingly.
  • In line with the National Executive Order No. 26, entitled “Providing for the Establishment of Smoke-Free Environments in Public and Enclosed Places, smoking is not allowed inside the rooms. However, smoking is allowed in designated areas only. A cleaning fee of Php3,000.00 will be charged to any guests if evidence of smoking is found inside the room.
  • Pets are not allowed inside the resort.
  • Keep your valuables safe and secure. The resort will not be liable for any valuables that are lost.
  • All vehicle(s) must be listed on the registration at check-in. Parking for registered guest(s) is free. All vehicles are parked at the risk of the owner. The Resort shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the resort property. If a vehicle is left in the resort parking lot after the guest has departed without the written consent of the resort, the resort reserves the right to have the vehicle towed at the owner’s expense. No vehicle repairs on resort premises.
  • Any firearms, weapons, hazardous materials, and illegal drugs are strictly prohibited inside the resort premises.
  • Luisa’s Kitchen is open from 6:00AM to 10:00PM only. Outside food and beverages are strictly prohibited in all areas of the resort including but not limited to rooms, porches, lobbies, restaurants, and other food and beverage outlets, a corkage fee may be given if found.
  • The resort reserves the right to refuse services to any guests who do not comply with Guinayangan Seascape Resort & Hotel Rules and Regulations. The resort also reserves the right to request any guests to leave the resort premises in the event of rules and regulations violation.
  • Published prices are subject to change without prior notice.

HOTEL POLICY | PRIVACY POLICY